Terms and Conditions - Bespoke Curtains and Blinds

It is important that we clarify expectations prior to agreeing your order. Please take some time to read the Terms and Conditions set out below. Should you have any queries, please do not hesitate to contact me. Please note that these Terms and Conditions will not be varied for any customer unless expressly agreed, in writing, prior to the commencement of any bespoke work. These Terms and Conditions may be varied at any time so please check this page for the most up-to-date version

Consultation – The initial consultation is free of charge within a 20 mile radius of NR13 5QY. This initial meeting is used to understand your requirements, the scope of the work required, to provide advice where required and to take measurements in order to create bespoke products. I am happy to arrange for samples to be sent to you as my client - I use Clarke and Clarke fabrics - I recommend using the sample service prior to deciding on a specific fabric to determine colour, suitability, etc. However, please bear in mind that batch colours may vary slightly. Please note that I cannot be held responsible for measurements taken by you, or for the quality of fabrics supplied by you (see Fabric Provided By Customer below).

Quote – A full quote will be provided shortly after our initial consultation, which will detail the cost of each item to be provided. Quotes are valid for 28 days from when they are sent to you. Reference to these Terms and Conditions will be provided with the quote, acceptance of the quote implies acceptance of these Terms and Conditions.

Deposit – A deposit of 50% of the agreed quote is required to secure your order. Payment of the deposit can be made by cash or bank transfer (details provided on acceptance of your order). Please note that this deposit is non-refundable unless you cancel your order (see Your Right To Cancel below), as it will be used to allocate make up time (including administration and handling) and order supplies specific to your bespoke job requirements.

Fabric Provided By Customer – A sample your fabric is required and should be delivered to me before your order can be accepted. I have the right to refuse to work with your choice of fabric. It is your responsibility to communicate any specific requirements in the way fabric is to be used - side/direction/pattern/etc. Your curtains/roman blinds will be made up to this specification. I will not be held liable for any issues due to non- or miscommunication of specific requirements. Any corrective work due to you not specifying your exact requirements will be charged at the standard rate of £25 per hour. You provide fabric at your own risk, it is your responsibility to check the quality of the fabric prior to delivery to me. There will be a standard handling charge of £100 levied in all instances where fabric is supplied by you - this handling charge is non-refundable.

Lead Time – Turnaround time is generally 4-6 weeks from the deposit being received unless specifically arranged otherwise. Please be aware however, that all products are bespoke and therefore the size of the order and busy times may mean that this estimated time may change. Please note that due to space limitations storage of customer’s goods may not always be possible. In this event I would require you pay in full and take delivery of the goods within 7 days of completion. Non collection of completed items within this time may be subject to storage costs unless previously agreed in writing.

Fitting – While I do not provide a fitting service, I am happy to recommend an independent professional fitting service for window tracks, poles and blinds. The contract for the work and the payment, is made directly with the fitter.

Hanging – I do not provide a hanging service. However I do like to ensure that you are happy with your curtains/blinds. I am happy to advise if you require any further assistance with hanging your curtains/roman blinds. A separate hanging guide will be provided. I am not liable if you or your fitter fail to follow these instructions.

Final payment – Final payment is due upon collection of the completed items. A written invoice will be provided which details the cost of each item, the total order cost and the amount of any deposit or interim payment already received, plus the final balance to be paid. In the instance of home delivery, full payment will be required in advance. All goods remain the property of GillyBee Designs until payment is received in full.

Your Right To Cancel – If you wish to cancel your order, you must do so within 24 hours of paying your deposit. Cancelled orders will be entitled to a full refund provided fabric has not been ordered and work on the bespoke curtains or roman blinds has not started. Once fabric has been ordered and/or work has commenced, it is not possible to cancel your order.

Making Up – Please note that for curtains I pattern match from the bottom up and for blinds from the top down, if you require anything different from this please let me know prior to any work commencing - any changes as a result of failing to communicate your preferences will be charged at the standard rate of £25 per hour. Any items that require more than one width of fabric will have joins and seams. Note, all pattern repeats vary, they can be mirrored image, side matched or half dropped across the width of the fabric. Every effort is made to ensure that the seams are pattern matched. Please be aware at the time of selection the type of pattern repeat within the design you have selected. All roman blind head rails are fitted and supplied with child safety features in accordance with EN 13120 guidelines.

Returns Policy – I am confident that you will be happy with the quality and the fit of your curtains and blinds. In the unlikely event that you are not happy please contact me immediately and I will be happy to resolve any problems you have. Returns and refunds will only be accepted when I have failed to make goods to your provided specification or they are faulty.
In situations where items fail to match the specification provided by you, you must contact me within 7 days of receipt of items and they must be returned to me for investigation. On return of the goods I will inspect them. Where the item is faulty or incorrect I will repair or alter - if this is not possible, a refund will be given. Note all returned items must be in the same condition that they were supplied. Any items that have been altered by a third party or independently cannot be returned or refunded.
Because all our curtains and roman blinds are custom-made to your chosen design and specific measurements, they cannot be resold and are also not subject to the Distance Selling Regulations. Therefore it is important that you are sure of your order details before you place an order with me.

Refund Policy – Where a refund has been agreed, the amount of this refund will be communicated to you in writing and you will receive your refund no later than 14 days after agreement of such. All refunds are deemed full and final settlement in respect of any order and no further charge may be made by you in respect of such order.